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Product Returns

If for any reason you are unhappy with your purchase you can return the item. Before making a return please read the Bonschelle Returns Policy. Please note: For hygience reasons earrings can not be returned.

How to make a return:

1. Complete and submit the following form. Quick tip for registered customers: If you go first to Order History, select the 'View' icon for the relevant order, then click on 'Return', the product information will be automatically populated below. After completing the form click 'Continue'. Alternatively you can download a returns form and include that with the item when you return it.

2. Return the item to the following address:

Bonschelle
18 St. James Gardens
Westcliff-on-Sea
Essex
SS0 0BU

Items should be returned in the same condition received, and in the original packaging, within 14 days of receipt. Goods returned within 14 days of receipt will be refunded, or instead store credit issued or a replacement. Non-faulty items returned later than 14 days from receipt will be issued with store credit only. Please note a registered account is required in order to issue store credit. This does not affect your statutory rights.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

Quantity:
* Reason for Return:
Product is opened:


Please use this box to state if you wish a replacement,store credit or refund, and to provide further details about the reason for return.
Enter the code in the box below:

I have read and agree to the Terms & Conditions