Shipping & Returns
I try to keep shipping rates as low as possible. Shipping in the UK starts from £2.95 and all UK orders over £100 are shipped free of charge. Shipping costs for orders sent outside of the UK start from £7.00. All orders are sent using a Tracked and/or Signed For delivery service. Please note that I can not therefore send orders to P.O. Box addresses. Please ensure someone is available to sign for your order.
Shipping times are estimates and I can not be held responsible for any delays incurred by the carrier. Overseas customers are responsible for paying any customs duties. When orders are sent outside of the UK the delivery is usually the responsibility of the postal service in the country the order is being sent to. Please note that sometimes delays can be caused by customs checks.
Tracking your item
You can see the tracking status of your order by by entering the tracking number on the Royal Mail tracking website. Please note that refunds or replacements can not be made by Bonschelle for orders reported as not received if they are shown as having been delivered and signed for by the tracking information.
Items are handmade and will generally be dispatched within 3-5 working days, but I keep some items ready in stock to send out more quickly. Please contact me if you would like to know if you can have something dispatched sooner. See below for shipping times.
The shipping times once the item is dispatched as estimated by our shipping carrier are as follows:
|1-3 working days||3-5 working days||5-7 working days|
|£0.0 - £30.00||£2.95||£7.00||£7.00|
|£30.01 - £50.00||£4.00||£8.50||£8.75|
|£50.01 - £100.00||£5.95||£9.50||£10.50|
I will be happy to refund any items that you are not happy with. If you change your mind about your order the items must be returned in the same condition they were received in the original packaging within 14 days of receipt for a replacement or refund. For order cancellations please see the full Terms and Conditions.
Items can not be refunded or replaced due to non-delivery if the delivery address supplied to Bonschelle was incorrect. Items can also not be refunded or replaced if the item is shown as delivered in the tracking information.
Faulty items received will be refunded the cost of the item including postage paid on the order using the payment method used for the original order, for faulty items within 30 days of purchase. A replacement may be issued instead of a full refund if so requested. After 30 days items will be repaired or replaced instead of refunded.
Items must be returned with a returns form which you can download here. We will confirm receipt of your returns information within 2 working days. The customer will pay for the cost of returning goods, unless the goods are faulty.
It is strongly recommended that proof of posting be obtained or goods be returned using a 'signed for' or tracked mail delivery service to ensure the returned goods have been received by us. If items are not received back and no proof is obtained we are not obliged to issue a refund or replacement. Please send returns to: 18 St. James Gardens, Westcliff-on-Sea, Essex, SS0 0BU, England
If you have any further questions about returning or cancelling orders please contact me, I am happy to help.
Please note I can not accept returns for, and issue refunds for the following items:
- Earrings (for hygiene reasons).
As a UK seller I comply with and implement UK/EU Distance Selling Regulations. For more details please visit http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations